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Frequently Asked Questions | Hotel Ciutadella

FAQs

Piscina junto al mar

Our buffet breakfast is served every morning from 7:00 to 10:30 a.m. It includes fresh dishes, varied options, and delicious preparations to start your day full of energy and flavor. If you haven’t booked a bed and breakfast rate (BB), you can pay for breakfast directly at the hotel for €16 per person.

Yes, we offer parking with the following rates: €25 per night for cars and €12.50 per night for motorcycles. Parking is subject to availability and is located in Plaza de Pau Vila, 400 meters from the hotel. To access it, you will first need to arrive at the hotel, and the Reception Department will provide you with directions.

Check-in is from 3:00 p.m. and check-out until 12:00 p.m. If you book directly through our website, we can offer early check-in from 10:00 a.m. and late check-out until 4:00 p.m., subject to availability. Please consult our team upon arrival to arrange these options.

Yes, our reception team is available 24 hours a day for any questions, requests, or assistance you may need during your stay.

Yes, our gym is open from 7:00 a.m. to 9:00 p.m. and access is free for guests. It is equipped with a variety of machines and spaces ideal for any training routine.

Yes, room service is available so you can enjoy comfort without leaving your room.

Yes, we offer laundry service on demand, so you always have clean clothes ready during your stay. Ask at reception for details and rates.

Yes, all our rooms and common areas have free Wi-Fi so you can stay connected at all times.

Our rooms include air conditioning (seasonal), LCD TV with streaming services, mini fridge, safe, desk, wardrobe, and luggage rack. Additionally, you will find a kettle, complimentary coffee/tea set, mineral water, a full bathroom with amenities, hairdryer, dental kit, and more to make your stay comfortable and complete.

Yes, we offer room service through an external company. You will find a detailed menu with a variety of dishes in your room. Please note that this service is subject to availability and operates within specific hours. Additionally, for your convenience, the hotel has vending machines with snacks and drinks in the common areas, available 24/7.

Yes, we offer a 24-hour luggage storage service so you can safely leave your bags before arrival or after departure and enjoy the city without worries.