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Data Protection | Gargallo Hotels | Official Website

Privacy Policy

The data controller responsible for the personal data collected through this website is Gargallo Hotels SL, with CIF B-60758695 and registered address in Barcelona, Via Laietana, 23, 4th floor.

As a result of browsing the website and completing the website forms, the user accepts that the personal data provided or to be provided in the future through this service will be processed in personal data files of the establishment, including the collection of access data and the use of cookies and functions provided by third parties.

Personal data to be processed

The Organization will collect and process the following categories of data:

· Identification and contact data: name and surname, ID, email, telephone, etc.
· Reservation and stay data: check-in and check-out dates, preferences (bed type, accessibility needs, etc.), companions, reservation number, etc.
· Payment data: card (processed by the gateway), billing, transactions
· Communications: requests via forms, emails, chats, etc.
· Commercial data: newsletter subscriptions, consent for marketing actions, declared interests, etc.
· Browsing and cookie data: IP address, pages visited, session duration, cookie consent, etc.
· Minors' data: only if provided by the reservation holder and strictly necessary for the service.

Purpose of processing, legal basis and recipients of the information

Data are used to:

· Enable the operation of the website.
· Register and handle user requests submitted through web forms.
· Provide and manage hotel services, reservation processing and payment
· Carry out web analytics and statistics.
· Include third-party functions (Google Maps, etc.).

Browsing the website and access to registered user areas

· Purpose: data necessary for providing online services are processed, including IP logging, visited pages, access date, and device information. Data are also processed for security and website improvement.
· Legal basis: processing is necessary for providing online services; consent expressed through website use.
· Recipients and transfers: establishment, hosting providers.

Use of website forms

· Purpose: handle requests submitted via web forms.
· Legal basis: consent given when using and submitting the form.
· Recipients and transfers: establishment and companies involved in providing requested services.

Provision of services

· Purpose: provide services including hotel reservation management and payment. Send information about services electronically. Quality surveys.
· Legal basis: contract execution or service provision.
· Recipients and transfers: establishment and companies involved in providing services.

Web Analytics

· Purpose: understand how the website is searched, accessed and used. May include personal data such as IP address, connection location, browsing software/hardware, etc.
· Legal basis: consent expressed through website use.
· Recipients and transfers: establishment.

Third-party functions

· Purpose: integrate third-party features such as maps, analytics, social buttons, Zendesk chat widget, etc.
· Legal basis: consent expressed through website use.
· Recipients and transfers: third-party features connect directly with user browser and external domains, possibly outside the EEA.

This website integrates Google Inc functions such as Google Analytics and Google Maps. By using this website, the user authorizes Google to process their data according to its privacy policy: https://policies.google.com/privacy

Data origin

Data come from:

· Directly from the user when booking, registering or requesting information;
· Authorized third parties (e.g., travel agencies);
· Internal systems (CRM, booking engine, etc.);
· Cookies and similar technologies.

Data retention

Personal data will be kept only as long as necessary for the purpose collected and legal obligations.

Afterwards, data will be securely deleted.

Accuracy of data

Users must provide truthful, accurate and updated data. They must not provide data of third parties.

Rights

Users may access, rectify, delete, oppose processing, request portability, withdraw consent and limit processing.

Minors

Use of services by persons under 18 is prohibited.

Data security

This website uses SSL secure technology.

Changes

We may update this Privacy Policy.

Contact

· Email: protecciondatos@gargallohotels.es
· Postal address: Gargallo Hotels SL, Via Laietana, 23, 4ª, 08003 Barcelona

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